Street Address:
1300 Enterprise Drive
De Pere, Wisconsin 54115-2795
Mail Address: 
P.O. Box 60
De Pere, Wisconsin 54115-2795

Phone: 800.236.7400
Fax: 920.337.9978
Customer Service:

More Contact Info

System Message

PAi's account system is currently down for scheduled maintenance. We apologize for the inconvenience and will bring the account system back up soon.


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Please complete this form to receive the latest CoPilot blog updates via e-mail. Each week we post news and information about the 401(k) industry to assist plan sponsors, participants and Financial Advisors in managing retirement plans.

PAi Privacy Policy

FactsWhat We Do with Your Personal Information?
Who?PAi (Plan Administrators, Inc) and its affiliates are providing this notice to you.
Why?We are committed to protecting your privacy and we have created this privacy statement in order to demonstrate our commitment to privacy. As members of the financial services industry, we believe customer privacy and the security of the data you provide us are essential to our business.  Financial companies may desire to share your personal information for a variety of reasons, such as improving process efficiencies and offering you products and services that may benefit you.  Federal law gives consumers the right to limit some of the information that may be shared.   Federal law requires us to tell you how we collect, share and protect your personal information.  Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the services you have with us.  This information can include:

  • Social security number and date of birth
  • Address and income level
  • Account balance and length of service
  • Gender, marital status and email address

Our sharing of your information, as detailed herein continues even after our contractual relationship terminates.  


Information we gather from you and your employees assist us in providing 401(k) plan services, plan administration and product information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our web-site. PAi collects information on both the company and employees. 

We will share participant account information only with PAi affiliates and plan service providers involved in the management of your account.  This includes, but is not limited to on the custodian, plan fiduciaries, investment companies and other providers as necessary for the administration of the retirement plan.

We expressly reserve the right to disclose or report any of your information to any third party as permitted by law, including, without limitation, in circumstances where we reasonably deem it necessary to comply with applicable laws, rules and regulations, to cooperate with government or industry regulators and law enforcement officials, to perform any necessary credit checks or collect or report debts owed to us, to protect our rights or property or upon the reasonable request of an investment manager utilized by the plan. In the section below, we list the reasons we can share your personal information; the reasons we chose to share this information and whether you can limit this sharing.  We do not sell your information to any party.

Reasons we can share your personal informationDo we share?Can you limit this sharing?
For our (or our affiliates) everyday business purpose- 
such as to process your transactions, maintain your account(s), respond to court orders and  legal or regulatory investigations, or to report to credit bureaus.
For our marketing purposes-
To offer our products and services to you
For joint marketing with other financial companiesNo 
What we do
How do you protect my information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law.  These measures include computer safeguards and secured files and buildings.
How do you collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or deposit money
  • Apply for a loan or distribution
  • Agree to receive information electronically

We also may collect your personal information from others, such as affiliates or credit bureaus.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing of information about your creditworthiness for affiliates everyday business purpose
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliated firms to market to you

State laws and individual companies may give you additional rights to limit sharing.



This web site contains links to other sites. Please be aware that PAi Companies are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.


Internet “cookies” are messages that a web server gives to your web browser in connection with your visit to a web site. The message contains information, in the form of lines of text, that is then stored on your hard drive. When you click on a hyperlink, the site transmits a cookie to your browser; when you return to the page or site that transmitted the cookie, the information is transmitted back to the web site’s server. Cookies are stored on your hard drive and are not stored, in any form by the web server. Cookies cannot transmit computer viruses. You can set up your web browser to inform you when cookies are being sent and/or to prevent cookies from being sent. However, this site is not functional without the ability to user per session (not saved on your hard drive) cookies. We use cookies for a variety of purposes, some of which are to make our site navigation quicker and more convenient for you. These cookies are session specific and expire at the end of your session. We do not use cookies to store confidential or sensitive information on your computer, or to capture your email address, obtain data from your hard drive, or gain confidential or sensitive information about you.

Web Server Log Files

We use standard we server log files to help us count visitors and to evaluate the site’s technical capacity. Through the use of web server log files, any or all of the following information may be collected during your visits to the site: the name of the domain from which you access the internet; the date and time you access the site; the pages that you visit on the site and the sequence in which you visit them; the amount of time that you spend on any given page of the site; the internet address of the web site that you visited immediately before visiting the site; the internet address of the web site from which you linked directly to the site, if any; the internet address of the web site that you visit immediately after leaving the site; the type of operating system (e.g., Macintosh®, Windows ®) on your computer; the type of browser (e.g., Netscape Navigator ®, Internet Explorer ®) that you are using to view the site. Any information gathered through the use of web server log files is viewed by is in the aggregate for overall patterns and does not describe or identify any individual user except when used to diagnose the individuals’ problems with the web site.


This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and off-line. All information collected and available on this site is protected with the best encryption software in the industry – SSL. While we use SSL encryption to protect sensitive information online, we also use commercially reasonable practices to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information are kept in a secure environment.

We protect your information with some of the best available security technology, but you also must play a role in ensuring that your personal and company information is secure and confidential. Here are four steps you can take to help us protect your information:

  1.   1. Never tell anyone your password.
  2.   2. Create hard-to-guess passwords.
  3.   3. Change your password frequently.
  4.   4. Always close your browser after using the site.

Site and Service Updates

We also may periodically send the user site and service announcement updates. You are not able to un-subscribe from service announcements, which contain important information about the service of their account.

Notification on Changes

If we decide to change our privacy policy, we will post those changes to our Privacy Statement so our users are always aware of what information we collect, how we use it, and under the circumstances, if any, we disclose it.