Meet Cheryl Estep

Senior Customer Care Consultant
Remote from: Dublin, OH

What are the essential functions of your position?

I am the person a rep would call if they have a question either while on a call with a client or while completing a task. I also complete work requested by the client, mostly related to year-end work—so I do the testing, allocations, and 5500’s for the plan. I interact with clients both on the phone and via email.

How would you describe the culture at PAi?

Focused on teamwork to provide the best customer experience.

What’s the next item on your bucket list you hope to check off?

Trip to Iceland.

If you could have any one superpower, what would it be and why?

Ability to fly…you could get anywhere!

What are your hobbies and passions outside of work?

Racewalking, reading.

What does your ideal retirement look like?

Enough money to travel and do the things I want to do.

Where is your favorite place in the world?

Home.